Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload files for transcription, or contact us for support.

Personal Information:

• Email address
• Account credentials
• Payment information (processed securely through third-party payment processors)

Usage Information:

• Audio and video files you upload for transcription
• Transcription results and preferences
• Usage statistics and service interaction data

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our transcription services
• Process your uploaded files and generate transcriptions
• Communicate with you about your account and our services
• Process payments and billing
• Analyze usage patterns to improve our service
• Comply with legal obligations

3. Data Storage and Security

We take data security seriously and implement appropriate technical and organizational measures:

• Uploaded files are processed and automatically deleted after transcription
• Data is encrypted in transit and at rest
• Access to personal data is restricted to authorized personnel only
• We regularly review and update our security practices

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With your explicit consent
• To trusted service providers who assist in operating our service (under strict confidentiality agreements)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger

5. Third-Party Services

Our service may use third-party providers for payment processing, analytics, and transcription processing. These providers have their own privacy policies and are responsible for their handling of your data according to their respective terms.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

7. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Uploaded files are automatically deleted after processing, while account information is retained until you request deletion or your account becomes inactive.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our support channels. We are committed to addressing your concerns and protecting your privacy.